At FlipTop Gadgets, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our refund and return policy carefully.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• The product is defective, damaged, or not functioning as described.

• The product received is different from the one ordered.

• Return request is raised within 7 days of delivery.

• The item is in original condition, unused, with all tags, accessories, and packaging intact.

Note: Opened software, used electronics, or physical damage not reported within 24 hours of delivery will not be eligible.

2. Non-returnable Items

We do not accept returns for:

• Products damaged due to misuse or negligence

• Software, e-licenses, or downloadable products

• Items without original invoice

• Service charges, repairs, or diagnostics already rendered

3. Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 business days.

• Refunds are issued to the original payment method only.

4. Cancellation Policy

You may cancel your order before it is shipped for a full refund.

Once shipped, cancellations are no longer possible, and the return policy will apply.

5. Exchange Policy

We offer exchanges for:

• Incorrect or defective items (subject to stock availability)

• Exchanges must be initiated within 7 days of delivery

6. How to Request a Return or Refund

To initiate a return or refund, please contact:

📧 Email: fliptop.gadgets@gmail.com
📞 Phone: +91 72044 67355

Provide the following details:

• Order ID

• Reason for return/refund

• Supporting photos or videos (if applicable)

7. Shipping Charges

• Return shipping is free for items with quality-related issues.

• For other cases (e.g., change of mind), return shipping will be borne by the customer.

8. Service-based Refunds

For repair or service-related transactions:

• No refund will be issued after service has been rendered.

• If you're not satisfied with a service, please contact us within 24 hours of completion for resolution.

9. Policy Updates

FlipTop Gadgets reserves the right to change or update this policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For further assistance, feel free to contact us:

📧 Email: fliptop.gadgets@gmail.com
📞 Phone: +91 72044 67355
🏢 Address: #79/A, 5th Cross, Tippunagar, Chamrajpet, Bengaluru - 560018